Princess Alexandra Hospital improves services for children and youth

The care of young people and children at the Princess Alexandra hospital has improved, suggests a survey conducted by the Commission for the quality of care.

The Harlow NHS Trust exceeded its previous scores in the Child and Youth Patient Experience Survey 2018, which included three separate questionnaires for different age groups, completed by the child or a parent or guardian of February to June of this year.

More than 50 questions were asked, covering the environment and the facilities of the service, the staff approach, pain management as well as procedures and operations.

At Princess Alexandra, 170 children and young people participated in the survey and significant improvements could be seen in the response to the question “have you received any written information (such as leaflets) about the condition or treatment?” of your child to take home? “, Which fell from 6.2 out of ten in 2016, to 8.2 in 2018 and” Overall, do you think you were well looked after in the hospital? ”, Which went from 8.6 in 2016 to 9.5 this time.

The results were better than the majority of other trusts on six questions, according to the hospital.


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Questions “Did the hospital staff answer your questions?” “,” Were the people looking after you nice? “And” before operations or procedures, did hospital staff explain to you what would be done? »All received marks above 9.5.

Fiona Lodge, Head of Children’s Services and Nursing at the Hospital, said: “We are proud to have continued to improve the experience for children and youth in our hospital.

“This is a testament to the hard work and dedication of our teams that we have built on the results of previous years by reviewing patient feedback and implementing changes, such as revising brochures in consultation with parents; including documentation on consultation with families in our service visits; and a new poster board for children’s photos. “

The hospital scored on par with other trusts on 52 questions, and none of the scores were lower than other trusts surveyed nationally.

The survey targeted people who obtained their leave in November and December 2018.


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